Shipping policy

Shipping Policy

Last updated: December 28, 2025

Plain-Language Summary

Orders usually arrive within 6–10 business days from the time they’re placed, including processing and shipping. We pack and ship orders carefully in small batches—not assembly lines. Once your order ships, you’ll receive tracking by email.

Questions or issues? Email us at CustomerService@SouthernBuffaloMercantile.com and we’ll help you sort it out—no runaround.

At Southern Buffalo Mercantile, we believe clear expectations matter. Below is what you can expect when ordering from us.

📦 Order Processing

  • Orders are processed within 6-10 business days.

  • Processing times may be slightly longer during launches, sales, or seasonal volume.

  • You’ll receive a shipping confirmation email with tracking once your order leaves our studio.

Orders do not ship on weekends or federal holidays.

🚚 Shipping Methods & Rates

  • Shipping rates are calculated at checkout based on weight, destination, and carrier pricing.

  • We primarily ship via USPS or UPS, depending on the order.

  • At this time, we ship within the United States only.

⏱ Delivery Timeframes

Delivery timelines vary by location and carrier. Estimated delivery windows begin after your order has shipped—not when it’s placed.

Southern Buffalo Mercantile is not responsible for delays caused by weather, holidays, carrier issues, or service interruptions outside our control.

🏷 Address Accuracy

Please verify your shipping address carefully at checkout.

We are not responsible for:

  • Packages delayed, lost, or returned due to incorrect or incomplete addresses

  • Orders marked as “delivered” by the carrier

Returned packages due to address errors may require additional shipping fees to resend.

🎁 Gift Orders

  • We’re happy to ship directly to gift recipients.

  • Prices are never included in the package.

  • Gift notes are included when selected at checkout.

📬 Lost or Damaged Packages

If your order arrives damaged or appears lost:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos (if applicable)

We’ll work with you to resolve the issue fairly.

🌿 Small-Batch Disclaimer

Our products are handcrafted in small batches. Occasionally, items may ship separately or take an extra day—always to maintain quality and consistency.

📧 Contact Us

For shipping questions or support, email
CustomerService@SouthernBuffaloMercantile.com