Shipping policy

Shipping Policy

Last updated: June 15, 2026

Plain-Language Summary

Orders usually arrive within 6–10 business days from the time they’re placed, including processing and shipping. We pack and ship orders carefully in small batches—not assembly lines. Once your order ships, you’ll receive tracking by email.

Questions or issues? Email us at CustomerService@SouthernBuffaloMercantile.com and we’ll help you sort it out—no runaround.

At Southern Buffalo Mercantile, we believe clear expectations matter. Below is what you can expect when ordering from us.

📦 Order Processing

  • Most orders are processed and prepared for shipment within 6–10 business days. Processing times may be extended during seasonal releases, promotions, holidays, or periods of unusually high order volume.

  • You’ll receive a shipping confirmation email with tracking once your order leaves our studio.

Orders do not ship on weekends or federal holidays.

🚚 Shipping Methods & Rates

  • Shipping rates are calculated at checkout based on order weight, destination, and selected shipping method.

    We currently offer:

    • Free U.S. Shipping on qualifying orders of $45 or more
    • Economy Shipping
    • Standard Shipping
    • Local Delivery (select Raleigh-area locations)
    • Raleigh Market Pickup (Booths 268 & 269, weekends only)

    Available shipping and delivery options will be displayed during checkout.

    We primarily ship via USPS and UPS.

    At this time, we ship within the United States only.

  • Local Delivery

    Local delivery may be available for eligible orders within select areas surrounding Raleigh, North Carolina.

    Delivery fees, minimum order requirements, and availability are displayed at checkout.

    Customers will be contacted prior to delivery to arrange a convenient delivery time.

  • Raleigh Market Pickup

    Customers may select Raleigh Market Pickup during checkout when available.

    Pickup orders are typically ready within our standard 6–10 business day processing window unless otherwise noted.

    Customers will receive notification when their order is ready for pickup at:

    Raleigh Market
    Booths 268 & 269
    Raleigh, North Carolina

    Orders not collected within 30 days may be canceled and converted to store credit at our discretion.

⏱ Delivery Timeframes

Delivery timelines vary by location and carrier. Estimated delivery windows begin after your order has shipped—not when it’s placed.

Southern Buffalo Mercantile is not responsible for delays caused by weather, holidays, carrier issues, or service interruptions outside our control.

🏷 Address Accuracy

Please verify your shipping address carefully at checkout.

We are not responsible for:

  • Packages delayed, lost, or returned due to incorrect or incomplete addresses

  • Orders marked as “delivered” by the carrier

Returned packages due to address errors may require additional shipping fees to resend.

🎁 Gift Orders

  • We’re happy to ship directly to gift recipients.

  • Prices are never included in the package.

  • Gift notes are included when selected at checkout.

📬 Lost or Damaged Packages

If your order arrives damaged or appears lost:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos (if applicable)

We’ll work with you to resolve the issue fairly.

🌿 Small-Batch Disclaimer

Our products are handcrafted in small batches. Occasionally, items may ship separately or take an extra day—always to maintain quality and consistency.

Natural variations in color, scent, botanical appearance, and texture may occur from batch to batch. These variations are a normal part of artisan production and do not affect product quality.

📧 Contact Us

For shipping questions or support, email
CustomerService@SouthernBuffaloMercantile.com